Privacy Policy — Full Library Hub
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Privacy Policy

Last updated: January 2025

At Full Library Hub, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.

1. Who We Are

Full Library Hub is operated by QuizzyNest Ltd, registered in the United Kingdom.

2. What Data We Collect

Information you provide:

  • Email address — to deliver your purchase and send order confirmations
  • Name — if provided during checkout
  • Payment information — processed securely by Stripe (we do not store card details)

Information collected automatically:

  • IP address — for fraud prevention and analytics
  • Browser type and device — to optimize website experience
  • Pages visited — to understand how our site is used

3. How We Use Your Data

Purpose Legal Basis
Deliver your digital purchase Contract fulfillment
Send order confirmation emails Contract fulfillment
Respond to support requests Legitimate interest
Prevent fraud Legitimate interest
Improve our website Legitimate interest
Send marketing emails (only with consent) Consent

4. Data Sharing

We do not sell your personal data. We share data only with:

  • Stripe — for secure payment processing
  • Email service provider — to deliver purchase emails
  • Analytics tools — to understand website usage (anonymized where possible)

All third parties are required to protect your data and use it only for the specified purposes.

5. Cookies

We use cookies to:

  • Remember your currency preference (GBP/USD)
  • Analyze website traffic
  • Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect some website features.

6. Data Retention

  • Purchase records — retained for 7 years (legal requirement)
  • Email addresses — retained until you request deletion or unsubscribe
  • Analytics data — retained for 26 months

7. Your Rights (GDPR)

Under UK GDPR, you have the right to:

  • Access — request a copy of your personal data
  • Rectification — correct inaccurate data
  • Erasure — request deletion of your data ("right to be forgotten")
  • Restriction — limit how we use your data
  • Portability — receive your data in a portable format
  • Objection — object to certain processing activities
  • Withdraw consent — where processing is based on consent

To exercise any of these rights, contact us at hello@fulllibraryhub.com.

8. Data Security

We implement appropriate security measures to protect your data, including:

  • SSL/TLS encryption on all pages
  • Secure payment processing via Stripe (PCI compliant)
  • Limited access to personal data
  • Regular security reviews

9. Children's Privacy

Our products are designed for use by parents/guardians with children. We do not knowingly collect personal data from children under 16. All purchases must be made by adults.

10. International Transfers

Your data may be processed outside the UK/EEA by our service providers (e.g., Stripe). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Complaints

If you have concerns about how we handle your data, please contact us first at hello@fulllibraryhub.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk

13. Contact

For any privacy-related questions: